What is your return policy?
CAC Bethel UK Online Store will replace any defective product if returned within 60 days of purchase.
Who do I contact if I have a problem with my order?
If there is any problem with your order, you may either contact us via e-mail: firstname.lastname@example.org or telephone: +44(0) 20 7729 4375 or 20 7729 4661
How long must I wait before I get my order?
Your order is normally processed the following business day. It is then shipped via parcel post. While the postal service does not provide a guaranteed delivery date, you should typically get your order within 3 weeks.
Is there a quicker way to receive my shipment?
All Internet orders are shipped via parcel post, so you should receive it within 3 weeks after placing the order. However, If you wish to collect your order at our headquarters in London, you must place your order over the telephone by calling +44(0) 20 7729 4375 or 20 7729 4661.
Do you take Cash On Delivery (C.O.D) orders?
No. All online Internet orders must be paid in advance with a credit card before the order is processed.
How do I cancel an order?
All on-line orders are usually shipped once processed. If you need to cancel an order, please call our office at +44(0) 20 7729 4375 or 20 7729 4661 or e-mail us at email@example.com as soon as possible. If the order has not shipped, we will cancel the order for you.
What if I want to order, but do not wish to use a credit card?
Please call our office at +44(0) 20 7729 4375 or 20 7729 4661 or e-mail us at firstname.lastname@example.org and we will inform you of the location nearest to you where you can receive your package and paid by cash.
How do I know you have received my on-line order?
You will receive an e-mail confirmation outlining the items you have purchased shortly after submitting your order.